1. Introduction
Haikou Chengluojing Electronic Science & Technology Co., Ltd. (hereinafter referred to as "we", "Company", or "Chengluojing Tech") takes user privacy protection very seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, as well as your rights regarding this information.
Before using our products and services, please read and fully understand this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our products and services.
2. Scope of Application
This Privacy Policy applies to all products and services provided by Haikou Chengluojing Electronic Science & Technology Co., Ltd., including but not limited to:
- Company official website (https://www.chengluojing)
- Smart Retail Management System
- Electronic Payment Solutions
- Customer Relationship Management System
- Data Analytics Platform
- Cloud Solutions
- Other related products and services
3. Information Collection
3.1 Types of Information We Collect
To provide you with better products and services, we may collect the following types of information:
3.1.1 Information You Provide
- Account Information: Name, email address, phone number, company name provided during registration
- Contact Information: Information provided through contact forms, customer service inquiries, etc.
- Business Information: Business data generated while using our products and services
- Payment Information: Payment-related information provided when purchasing products or services
- Feedback Information: Comments, suggestions, complaints provided to us
3.1.2 Automatically Collected Information
- Device Information: Device model, operating system version, device identifiers, IP address, etc.
- Log Information: Access time, pages visited, browsing history, click records, etc.
- Location Information: Approximate geographic location based on IP address (with your authorization)
- Cookie Information: Information collected through cookies and similar technologies
3.2 Information Collection Methods
- Information you provide directly to us
- Automatically collected through our websites, applications, or services
- Collected through cookies, web beacons, and similar technologies
- Obtained from third-party legitimate sources (within legal limits)
4. Information Use
We collect and use your personal information primarily for the following purposes:
- Service Provision: Provide, maintain, and improve our products and services
- Account Management: Create and manage your account, verify your identity
- Customer Support: Respond to your inquiries, requests, and complaints, provide technical support
- Product Improvement: Analyze usage patterns to improve product features and user experience
- Security: Detect, prevent, and address fraud, security incidents, and illegal activities
- Marketing: Send product updates, promotional information (with your consent)
- Legal Compliance: Comply with applicable laws, regulations, and regulatory requirements
- Business Operations: Conduct internal audits, data analysis, and research
5. Information Sharing
We commit not to sell your personal information. We only share your information in the following circumstances:
5.1 Sharing with Your Consent
With your explicit consent, we will share your personal information with third parties.
5.2 Service Providers
We may share information with third-party service providers who perform services for us, including:
- Cloud service providers
- Payment processing services
- Data analytics services
- Customer service support
- Marketing service providers
These service providers can only access your information to the extent necessary to provide services and are bound by strict confidentiality obligations.
5.3 Legal Requirements
We may disclose your information in the following circumstances:
- To comply with applicable laws, regulations, legal processes, or government requests
- To enforce our Terms of Service and other agreements
- To protect the rights, property, or safety of us, users, or the public
- To respond to emergencies
5.4 Business Transfers
If we undergo a merger, acquisition, asset sale, or bankruptcy liquidation, your information may be transferred as part of the transaction. We will notify you before the transfer and ensure your information continues to be protected after the transfer.
6. Information Storage
6.1 Storage Location
Personal information collected and generated within the People's Republic of China will be stored within China. If cross-border transfer is necessary, we will comply with relevant laws and regulations.
6.2 Storage Period
We retain your personal information only for the period necessary to achieve the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific periods include:
- Account information: During the existence of your account and for a reasonable period thereafter
- Transaction records: According to relevant legal requirements (typically 5-10 years)
- Log information: Typically retained for 6-12 months
- Marketing information: Immediately cease use after you withdraw consent
7. Information Security
We take information security very seriously and have implemented various security measures to protect your personal information:
- Technical Measures: Use encryption technologies (such as SSL/TLS) to protect data transmission, employ encrypted storage for data at rest
- Access Control: Implement strict access control mechanisms, only authorized personnel can access personal information
- Security Audits: Conduct regular security audits and vulnerability scans
- Employee Training: Provide data protection and security training to employees
- Incident Response: Establish security incident emergency response mechanisms
- Physical Security: Ensure physical security of data centers and servers
Despite these measures, please understand that no security measure is absolutely perfect. If a personal information security incident occurs, we will notify you promptly as required by laws and regulations.
8. Your Rights
Under applicable laws and regulations, you have the following rights regarding your personal information:
8.1 Right of Access
You have the right to access personal information we hold about you.
8.2 Right of Correction
If you find that information we hold about you is inaccurate or incomplete, you have the right to request correction or supplementation.
8.3 Right of Deletion
You have the right to request deletion of your personal information in the following circumstances:
- Processing purpose has been achieved or cannot be achieved
- We cease to provide products or services
- You withdraw consent
- We process your personal information illegally
- Other circumstances stipulated by laws and regulations
8.4 Right to Withdraw Consent
For personal information processed based on your consent, you have the right to withdraw consent at any time. Withdrawal does not affect the legality of processing based on consent before withdrawal.
8.5 Right to Account Cancellation
You have the right to cancel your account. After account cancellation, we will cease to provide products and services to you and delete your personal information as requested, except as otherwise provided by laws and regulations.
8.6 Right to Obtain Copies
You have the right to obtain copies of personal information we hold about you.
8.7 How to Exercise Rights
You can exercise the above rights through the following methods:
- Send email to: support@chengluojing
- Call: 15842652789
- Through settings features in products or services
For security purposes, we may require you to provide a written request or otherwise verify your identity. We will respond to your request within 15 business days.
9. Cookies and Similar Technologies
We use cookies and similar technologies to provide, protect, and improve our products and services.
9.1 What are Cookies
Cookies are small text files stored on your device used to identify your browser or device.
9.2 How We Use Cookies
- Essential Cookies: Cookies necessary for website functionality
- Functional Cookies: Remember your preferences, provide personalized experience
- Analytics Cookies: Help us understand website usage, improve services
- Marketing Cookies: Used to display relevant advertising content
9.3 Managing Cookies
Most browsers allow you to manage cookie preferences. You can set your browser to reject cookies or alert you when cookies are sent. However, please note that disabling cookies may affect certain features of our services.
10. Protection of Minors
Our products and services are primarily intended for business users. We do not knowingly collect personal information from minors under 18 years of age. If you are a guardian of a minor and discover that your child has provided personal information to us, please contact us and we will promptly delete the relevant information.
11. Third-Party Links
Our websites and services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We recommend reading their privacy policies when visiting third-party websites or using third-party services.
12. Privacy Policy Updates
We may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on this page with the "Last Updated" date noted. For significant changes, we will notify you via email, website announcement, or other appropriate means.
We recommend regularly reviewing this Privacy Policy to understand how we protect your information. Continued use of our products and services indicates your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, comments, or suggestions about this Privacy Policy, or need to exercise your rights, please contact us through the following methods:
- Company Name: Haikou Chengluojing Electronic Science & Technology Co., Ltd.
- Address: Room 301, Building 3, Bank of China Dormitory, No. 490 Binhai New Village, Binhai Street, Longhua District, Haikou City, Hainan Province
- Email: support@chengluojing
- Phone: 15842652789
We will respond to your request within 15 business days of receiving it.
14. Dispute Resolution
The interpretation, validity, and dispute resolution of this Privacy Policy shall be governed by the laws of the People's Republic of China. If any dispute arises regarding the content or execution of this Privacy Policy, the parties shall resolve it through friendly negotiation; if negotiation fails, either party may file a lawsuit with the people's court having jurisdiction over the location of Haikou Chengluojing Electronic Science & Technology Co., Ltd.
This Privacy Policy was last updated on January 1, 2024. Thank you for trusting Haikou Chengluojing Electronic Science & Technology Co., Ltd.!